REFUND POLICY

Gossips Marketing – Digital Marketing & Development Services

Last Updated: November 2025
Effective Date: Upon Acceptance

1. INTRODUCTION

This Refund Policy (“Policy”) outlines the conditions under which clients of Gossips Marketing may request refunds. By engaging our services, you acknowledge that you have read and agree to this Policy in addition to our Terms & Conditions and Privacy Policy.

2. GENERAL REFUND PRINCIPLES

2.1 Service Nature

Gossips Marketing provides digital marketing and development services that are largely non-refundable due to their customized and time-based execution.

These include (but are not limited to):

• Consulting & strategy planning
• Website design & development
• SEO research, optimization & content
• Social media content & management
• Paid advertising setup & campaign optimization
• CRM setup & onboarding
• Market analysis & research
• Time, advisory, and resource allocation

2.2 Non-Refundable Services

Once work has begun, these services cannot be refunded:

• Consultations & strategy calls
• Research & analysis
• Content creation and copywriting
• SEO tasks performed
• Website design, wireframes, or development
• Social media content creation
• Ad campaign setup
• CRM configuration
• Training sessions
• Professional advisory work

2.3 Partial Refund Eligibility

Partial refunds may be considered only under the specific conditions listed in this Policy.

3. EARLY TERMINATION REFUND POLICY (WITHIN 7 DAYS)

3.1 7-Day Refund Window

Refund requests made within 7 days of service commencement follow this formula:

Refund = Total Amount Paid – (20% Service Fee + Minimum ₹2,000)

Examples:

Example A:

• Paid: ₹10,000
• 20% = ₹2,000
• Minimum Deduction = ₹2,000
• Deduction = ₹2,000 (higher)
• Refund = ₹8,000

Example B:

• Paid: ₹15,000
• 20% = ₹3,000
• Minimum Deduction = ₹2,000
• Deduction = ₹3,000 (higher)
• Refund = ₹12,000

3.2 What the Deduction Covers

The 20% deduction (minimum ₹2,000) covers:

• Time spent in consultation
• Research & planning
• Administrative setup
• Strategy development
• Advertising/Analytics account setup
• Resource allocation

3.3 Timeline Calculation

The 7-day period begins from the earliest of:

• Payment date
• Contract signing date
• Official service start date

Requests after 7 days are not eligible for refund.

3.4 Processing Time

Refund processing timeline:

• Request review: 3 business days
• Refund initiation: 5–7 business days
• Bank credit timeline: 2–5 business days
• Total: 7–14 business days

3.5 Eligibility Conditions

A refund request must:

• Be submitted in writing within 7 days
• Have no major work delivered
• Not include received deliverables or website assets
• Have revoked all shared credentials
• Not violate minimum-term contract obligations

4. REFUND ELIGIBILITY CRITERIA

Refunds (minus deductions) may be approved when:

4.1 Provider Failure

• Work not started within 14 days
• Agreed services not delivered
• Major breach of contract
• Service quality is significantly below professional standards

4.2 Client Conditions

• Refund requested within 7 days
• Client’s business shuts down
• Client cannot provide required access due to uncontrollable factors

4.3 Technical Issues

• Duplicate payment
• Provider-side technical failure

4.4 Non-Eligible Situations

Refunds will NOT be given for:

• Requests after 7 days
• Completed work (even if unsatisfactory)
• Change of mind
• Poor campaign results (results are not guaranteed)
• Website published or development begun
• SEO results not meeting expectations
• Client delays preventing work
• Minimum-term contract still active

5. MEDIA SPEND & ADVERTISING REFUNDS

5.1 Media Spend

• Media spend (Google, Meta, YouTube, etc.) is non-refundable.
• Charged directly by advertising platforms.
• Separate from agency fees.

5.2 Campaign Termination

Stopping campaigns does not entitle client to a refund of:

• Media spend already consumed
• Agency fees after the 7-day window

5.3 Unused Ad Budget

• Unused ad balance stays in the client’s ad account
• Gossips Marketing does not refund unused advertising budget
• Refunds (if any) must be requested from the platform

6. WEBSITE DEVELOPMENT REFUND POLICY

Refund eligibility depends on project stage:

Planning (Days 1–3)

Refundable under 7-day rule with 20% deduction.

Design Phase (Days 4–10)

Once design mockups are approved → Non-refundable

Development Phase (11+ Days)

Once coding starts → Non-refundable

Launch Phase

Once site is live → Non-refundable

Deliverables That Make Refund Impossible

• Approved layouts
• Wireframes or UI designs
• Website code
• Content created
• Hosting/domain setup
• Plugins or integrations

7. SEO & PERFORMANCE SERVICE REFUNDS

7.1 No Performance Guarantee

Refunds are NOT allowed because of:

• Low rankings
• No traffic increase
• Competitor outranking
• Algorithm changes
• Penalties
• Client expectations not met

Refund is possible ONLY if:

• No SEO work has started
• Refund requested within 7 days

8. RETAINER & RECURRING SERVICE REFUNDS

8.1 Monthly Retainers

• Within first month: 7-day refund policy applies
• After 7 days: Non-refundable
• Mid-month cancellations do NOT reduce charges

8.2 Annual Contracts

• Refund allowed only within 7 days
• After 7 days: Non-refundable
• Early termination requires full contract payment

9. REFUND REQUEST PROCESS

Step 1: Submit Request

Email: [Your Email Address]
Include details, date of service start, invoice numbers, reason for request.

Step 2: Provide Required Information

• Full name & email
• Service purchased
• Payment proof
• Issue explanation
• Preferred refund mode

Step 3: Review

Decision within 3 business days.

Step 4: Processing

Refund processed in 5–7 business days.

10. SPECIAL CIRCUMSTANCES

10.1 Hinglish Explanation (Client-Friendly)

Agar aap 7 din ke andar refund maangte ho, to 20% ya minimum ₹2,000 (jo zyada ho) deduct hoga.

Yeh paise:

• Consultation
• Planning
• Rework
• Setup
• Team allocation

mein lag chuke hote hain.

10.2 Force Majeure

Refunds may be considered in:

• Natural disasters
• Government restrictions
• Major infrastructure failures
• Third-party platform collapse

10.3 Dispute Resolution

If you disagree with a refund decision:

• Request review within 14 days
• Provide documentation
• Final decision within 7 business days

11. RESTRICTIONS

NOT refundable:

• Delivered website code/files
• Launched websites
• Published content
• Completed ads setup
• SEO work performed
• CRM setup
• Training
• Consulting delivered
• Third-party costs (domain, hosting, plugins, taxes, etc.)

12. PAYMENT METHOD & PROCESSING

12.1 Original Method Refund

Refunds processed to:

• Bank account
• UPI
• Card used
• Net banking

12.2 Delays

Total expected timeframe: 7–14 business days

13. CLIENT RESPONSIBILITIES

Clients must agree:

• Not to use partially delivered work
• Not to file duplicate refund claims
• Not to initiate chargebacks after refund
• To revoke shared credentials

14. CHARGEBACKS & DISPUTES

Chargebacks may lead to:

• Service suspension
• Account termination
• Additional fees
• Legal action
• Blacklisting

15. TAX & LEGAL COMPLIANCE

Policy follows:

• Consumer Protection Act, 2019
• GST guidelines
• RBI payment rules
• Indian Contract Law

16. CONTACT INFORMATION

Gossips Marketing
Email: business@gossipsmarketing.com
Phone: +919772732488
WhatsApp: [+919772732488]
Website: https://gossipsmarketing.com/

17. POLICY UPDATES

We may modify this policy anytime. Updates will:

• Be posted on the website
• Include updated “Last Updated” date

18. CONCLUSION

Gossips Marketing is committed to fairness, transparency, and professional service delivery. This policy ensures:

• Clear expectations
• Protection for both client & provider
• Accountability for service usage

By using our services, you agree to this Refund Policy.